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Refund Policy

Effective Date: May 12, 2025

Thank you for shopping at TwiZted’s merchandise store (). We want you to be satisfied with your purchase. This Refund Policy outlines the terms for returns, refunds, and exchanges for merchandise purchased through our website.

1. Eligibility for Refunds

  • Damaged/Defective/Incorrect Items: Eligible for refund or replacement.

  • Non-Delivery: Refundable if not delivered within 30 days.

  • Change of Mind: Refundable within 14 days if unused, in original packaging, and resalable. Custom items are non-returnable unless defective.

2. Refund Process

  • Contact support@twiztedmuzic.com within 14 days of delivery 30 days for non-delivery with order number and issue details (include photos for defects).

  • For approved returns, we’ll provide a return address. You pay return shipping unless the item is defective/incorrect.

  • Refunds are issued to the original payment method within 7 business days after we receive and inspect the item.

3. Exclusions

  • No refunds for misused items, custom merchandise (unless defective), digital products, or third-party purchases.

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  • Shipping costs are non-refundable unless we made an error.

4. Contact

Email support@twiztedmuzic.com with refund inquiries. We’ll respond within 48 hours.

5. Your Rights

This policy doesn’t affect your statutory consumer rights.

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