Shipping Policy

At TwiZted MuZic, we strive to provide fast, reliable, and affordable shipping to our customers. This Shipping Policy outlines our shipping methods, costs, delivery times, and other important details to ensure a smooth shopping experience.

1. Shipping Destinations

We currently ship to [list countries or regions, e.g., "the United States, Canada, and select international destinations"]. Please note that we do not ship to P.O. boxes, APO/FPO addresses, or certain restricted areas. To confirm if we ship to your location, please contact our customer service team at [insert contact email or phone number].

2. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping: [e.g., $5.99 or free on orders over $50]
Expedited Shipping: [e.g., $12.99]
International Shipping: [e.g., varies by destination; starting at $15.00]

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. Any applicable taxes, duties, or customs fees for international orders are the responsibility of the customer and may be charged upon delivery.

3. Processing Time

Orders are typically processed within [e.g., 1-2 business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. During peak periods, such as holidays or sales, processing times may be slightly longer.

4. Delivery Times

Estimated delivery times depend on the shipping method and destination:

Standard Shipping: [e.g., 3-7 business days within the U.S.]
Expedited Shipping: [e.g., 1-3 business days within the U.S.]
International Shipping: [e.g., 7-21 business days, depending on the destination and customs processing]

Please note that delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or customs processing for international orders.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (if available). You can track your package using the provided tracking number on the carrier’s website. Please allow [e.g., 24-48 hours] for tracking information to update.

6. Lost or Delayed Shipments

If your order is delayed or appears lost, please contact us at [insert contact email or phone number] within [e.g., 30 days] of your order date. We will work with the carrier to locate your package or provide a resolution in accordance with our policies.

7. Damaged or Incorrect Items

If your order arrives damaged or contains incorrect items, please contact us within [e.g., 7 days] of delivery with your order number and photos of the issue. We will arrange for a replacement or refund as per our Return Policy [link to Return Policy if applicable].

8. International Shipping and Customs

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the shipping cost and are determined by your local customs authority. We recommend checking with your local customs office for more information before placing an order.

9. Shipping Restrictions

Certain products may have shipping restrictions due to size, weight, or regulatory requirements. If an item cannot be shipped to your location, you will be notified at checkout or by our customer service team.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at Twizted@TwiZtedMuZic.com. Our team is available [e.g., Monday through Friday, 9 AM to 5 PM EST] to assist you.

Last Updated: June 12, 2025

Return Policy

At TwiZtedMuZic.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. This Return Policy outlines the process for returns, exchanges, refunds, and other important details.

1. Eligibility for Returns

We accept returns for most items purchased from twiztedmuzic.com within [e.g., 30 days] of delivery, provided the items meet the following conditions:

The item is unused, in its original condition, and in the original packaging (if applicable).
The item includes all tags, accessories, manuals, and other components included in the original shipment.
The item is not listed as a non-returnable product (see Section 4 below).

Proof of purchase (e.g., order number or receipt) is required for all returns.

2. How to Initiate a Return

To start a return, please follow these steps:

Contact our customer service team at Twizted@TwiZtedMuZic.com or through our website’s return portal within 30 days of delivery.
Provide your order number and a brief explanation of the reason for the return.
We will provide you with a Return Authorization (RA) number and instructions for shipping the item back to us.

Please do not return any items without an RA number, as we cannot process unauthorized returns.

3. Return Shipping

For Defective or Incorrect Items: If your item arrives damaged, defective, or incorrect, we will cover the cost of return shipping. Please contact us within [e.g., 7 days] of delivery with photos of the issue, and we’ll provide a prepaid return label.
For Other Returns: Customers are responsible for return shipping costs unless otherwise stated. We recommend using a trackable shipping method, as we are not liable for lost or damaged return shipments.

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Non-Returnable Items

The following items are not eligible for return:

[e.g., Personalized or custom-made products]
[e.g., Perishable goods, such as food or flowers]
[e.g., Intimate or sanitary goods, such as underwear or swimwear]
[e.g., Digital downloads or gift cards]
[e.g., Items marked as “final sale” or “non-returnable” at the time of purchase]

If you have questions about whether an item is returnable, please contact us before placing your order.

5. Refunds

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved:

Refunds will be issued to the original payment method within [e.g., 5-10 business days].
The refund amount will include the cost of the item(s), excluding any original shipping fees (unless the return is due to our error).
Processing times may vary depending on your bank or payment provider.

6. Exchanges

We offer exchanges for eligible items, subject to availability. To request an exchange, follow the same return process outlined in Section 2, and specify that you’d like an exchange. If the replacement item is priced higher, you will be responsible for the price difference. If it’s lower, we will refund the difference. Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [e.g., 7 days] of delivery with your order number and photos of the issue. We will arrange for a replacement, refund, or store credit at no additional cost to you, including return shipping.

8. International Returns

For international orders, customers are responsible for return shipping costs unless the item is defective or incorrect. Please note that we cannot refund any customs duties, taxes, or fees paid on the original order. Contact us for specific instructions on international returns, as additional requirements may apply.

9. Cancellations

If you wish to cancel your order before it ships, please contact us as soon as possible at [insert contact email or phone number]. If the order has not yet been processed or shipped, we will issue a full refund. Once an order has shipped, it is subject to our standard return process.

10. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please reach out to our customer service team at Twizted@TwiZtedMuZic.com. We’re available [e.g., Monday through Friday, 9 AM to 5 PM EST] to assist you.

Last Updated: June 12, 2025